IT Help Desk Technician I

Hollywood Park Ca; Inglewood (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Hollywood Park in Inglewood, CA, seeks an IT Help Desk Technician I to provide hands-on support across our campus and during major events. You will be a proactive, reliable team player with strong troubleshooting and communication skills, ensuring an exceptional experience for visitors and staff.

Responsibilities include level 1 end-user support, on-site A/V help during game days and events, incident tracking, and collaboration with cross-functional teams to meet private-event tech needs.

Qualifications

• 2-year degree in CS/IT or equivalent experience.
• 1–2 years IT support experience; event support a plus.
• Knowledge of hardware, software, desktop OS (Windows/Mac), and basic networking.
• Excellent written and verbal communication.
• Ability to thrive in fast-paced live event environments and solve problems under tight time constraints.

Responsibilities

• Provide level 1 support to end users on a variety of technical issues.
• Participate in game day and special event support, providing on-site technical and A/V assistance.
• Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and elevate if/when appropriate following SLA processes.
• Provide excellent day-to-day technical support for customers and executives.
• Support common IT services in Google Workspace and desktop applications.
• Create, manage, and resolve Incident and Request tickets for the helpdesk team.
• Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
• Investigate recurring issues to implement process and procedure improvements.
• Collaborate with cross-functional teams to plan and support technology needs for private events.
• Ensure efficient asset management and inventory control.
• Uphold a strong work ethic and commitment to high performance standards.

Skills

Communication skills

Troubleshooting

Written communication

Verbal communication

Education

2‑year degree in CS/IT

Tools

Google Workspace

Job description

Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record‑breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history.

Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5‑acre open‑air American Airlines Plaza and the 6,000‑seat YouTube Theater. As an intimate, state‑of‑the‑art venue, YouTube Theater hosts a diverse line‑up of chart‑topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the “Top West Coast Club or Theater” by Billboard, YouTube Theater is a must‑play destination.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward‑thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

As The IT Help Desk Technician I, You Will…

Hollywood Park is seeking a dedicated IT Helpdesk Technician I to provide hands‑on technical support across our campus and during major events. We are looking for a proactive, reliable team player who is passionate about technology, skilled at troubleshooting, and possesses strong written and verbal communication skills. In this role, you will play a vital part in ensuring an exceptional experience for the visitors and staff we support.

More Specific Responsibilities Include, But Are Not Limited To…

• Provide level 1 support to end users on a variety of technical issues.
• Participate in game day and special event support, providing on‑site technical and A/V assistance.
• Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and elevate if/when appropriate following SLA processes.
• Provide excellent day‑to‑day technical support for customers and executives.
• Support common IT services in Google Workspace and desktop applications.
• Create, manage, and resolve Incident and Request tickets for the helpdesk team.
• Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
• Investigate recurring issues to implement process and procedure improvements.
• Collaborate with cross‑functional teams to plan and support technology needs for private events.
• Ensure efficient asset management and inventory control.
• Uphold a strong work ethic and commitment to high performance standards.

We’d Love to Hear From People With…

• 2 year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience
• 1-2 years of relevant IT support experience with event support a plus.
• Knowledge of a variety of hardware, software, desktop OS (Windows/Mac), and basic networking concepts.
• Understanding of Google Workspace products is a plus.
• Excellent communication skills, both written and verbal.
• Strong analytical and troubleshooting skills to diagnose and resolve basic computer technical issues.
• Strong work ethic and high-level of professionalism.
• Ability to thrive in fast‑paced live event environments and solve problems under tight time constraints.
• Available on weekends and evenings for potential gameday support.

Compensation: $25.00 - $27.00 per hour

Location:Inglewood, CA (On-site)

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.