IT Help Desk Technician I – Growth & Team Ownership

IMA Financial Group, Inc.; Denver (CO); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Dental

Vision

401(k)

Paid Time Off

Paid Holidays

Flexible Work Options

Job summary

IMA Financial Group, Inc. seeks an IT Help Desk professional to support end users across desktop hardware, OS, and applications. You will diagnose and resolve issues, create user accounts, manage inventory, and assist with A/V for meetings.

You should have 2–3 years in computer technology fields, with strong customer service, communication, and problem‑solving skills; Microsoft 365 experience is preferred. This is a full-time on-site role in the Denver area.

Qualifications

• 2-3 years’ equivalent work experience in computer technology-related fields.
• Preferred: CompTIA A+ Certification or demonstrated equivalent work experience or certification.
• Preferred: 2-3 years’ current Microsoft desktop OS, mail client and applications experience.
• 1-2 years’ experience working in service desk roles.
• 1-2 years user account creation and administration experience.
• Excellent oral, presentation, analytical and written communication skills.
• Exceptional focus on customer service.

Responsibilities

• Supports and demonstrates IMA’s core values.
• Resolves end user desktop/hardware, OS, and application problems, including interdependencies.
• Sets up and maintains user accounts, hardware inventory, and provides meeting room A/V support.
• Acts as the single point of contact for end customer issue resolution and escalates as needed.
• Configures and deploys end user hardware (laptops, desktops, phones, mobile devices).
• Supports Microsoft Office 365 applications.
• Manages end user support requests in the Help Desk system.

Skills

Customer service

Problem solving

Oral and written communication

Analytical thinking

Teamwork

Tools

Microsoft 365

Job description

IMA Financial Group, Inc. seeks an IT Help Desk professional to support end users across desktop hardware, OS, and applications. You will diagnose and resolve issues, create user accounts, manage inventory, and assist with A/V for meetings.

You should have 2–3 years in computer technology fields, with strong customer service, communication, and problem‑solving skills; Microsoft 365 experience is preferred. This is a full-time on-site role in the Denver area.