IT Help Desk Engineer I – Training & End-User Support

Socket.dev; Columbus (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Paid parental leave

401(k) options

Profit sharing plan

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes is seeking an IT help desk professional to provide first-level support for end-users across the organization. This role handles hardware and software issues, including JD Edwards and Pivotal applications, and requires training new employees on PC basics and Outlook.

Ideal candidates will have a Bachelor’s degree in computer science or related field with 1–3 years of help desk experience, strong communication, and the ability to manage multiple tasks while delivering excellent customer

Qualifications

• Bachelor’s Degree in Computer Science or related field and 1-3 years of experience in a help desk environment.
• Proficiency with Microsoft Office and Windows.
• Strong communication and customer service skills.
• Ability to troubleshoot and resolve problems quickly.
• Detail-oriented with ability to multitask.

Responsibilities

• Provides first level support for all end-users within the Company.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Skills

Customer service

Verbal and written communication

Multitasking

Detail oriented

Problem solving

Education

Bachelor’s Degree in Computer Science or related field

Tools

Pivotal

JD Edwards

Microsoft Office

Windows OS

Job description

M/I Homes is seeking an IT help desk professional to provide first-level support for end-users across the organization. This role handles hardware and software issues, including JD Edwards and Pivotal applications, and requires training new employees on PC basics and Outlook.

Ideal candidates will have a Bachelor’s degree in computer science or related field with 1–3 years of help desk experience, strong communication, and the ability to manage multiple tasks while delivering excellent customer