IT Help Desk Technician I — Frontline Tech Support

Mariner-Finance; Plano (TX); On-site; USD 46,000 - 55,000; Full time

Job summary

Mariner Finance is seeking an IT Help Desk professional to provide first-level support across branches and headquarters. You’ll handle hardware/software installation, troubleshooting, and incident resolution while documenting activities in the ticketing system.

Role requires two years in a help desk or IT support role, strong customer service orientation, and excellent communication skills. Shift hours are 10:00–19:00 CST, with potential after-hours rotation.

Qualifications

• Associate’s degree in IT or related field; IT certs may substitute.
• Two years of Help Desk/IT support experience.
• Strong time management and communication skills.
• Excellent written and verbal communication; translate tech for non-technical audiences.
• Strong customer service orientation.

Responsibilities

• Provide first-level IT support to internal clients.
• Create tickets and document activities in ticketing systems.
• Troubleshoot hardware, software, network, and access issues.
• Escalate complex problems to higher support tier.
• Collaborate with network services and development teams to restore service.
• Follow ITSM and Service Desk policies.
• Maintain support documentation.
• Provide after-hours support on rotating basis.

Skills

Help Desk experience

Customer service orientation

Technical troubleshooting

Communication skills

Time management

Education

Associate’s degree in Information Technology or related field

Bachelor’s degree in Information Technology or related field

Tools

GPS

CIM

Job description

Mariner Finance is seeking an IT Help Desk professional to provide first-level support across branches and headquarters. You’ll handle hardware/software installation, troubleshooting, and incident resolution while documenting activities in the ticketing system.

Role requires two years in a help desk or IT support role, strong customer service orientation, and excellent communication skills. Shift hours are 10:00–19:00 CST, with potential after-hours rotation.