IT Help Desk Analyst I — Frontline IT Support

Momar, Inc.; Atlanta (GA); On-site; USD 33,000 - 36,000; Full time

Job summary

Momar, Inc. is seeking a motivated IT Help Desk Analyst I to join our Atlanta team.

You will be the first point of contact for internal IT support, diagnosing network, hardware, software, and security issues reported by end users, and working with the IT team to resolve them quickly. This full-time role requires strong knowledge of Microsoft products, excellent customer service, and the ability to document tickets and collaborate with vendors.

Qualifications

• 3 years of help desk support experience, or 1–2 years with a related IT degree
• Strong working knowledge of Microsoft products
• Familiarity with malware removal tools and software
• General understanding of LAN and networking concepts
• Excellent verbal, written, and customer service skills
• Ability to collaborate effectively with staff, peers, and vendors

Responsibilities

• Serve as the first-line response for end-user support via phone, email, in-person, and remote channels
• Diagnose and resolve hardware, software, and configuration issues at the desktop or device level
• Install, configure, and upgrade software and hardware on PCs
• Record, track, and document all Help Desk tickets and escalate as needed
• Maintain IT equipment and inventory and assist with software releases and rollouts

Skills

Customer service

Communication

Time management

Team collaboration

Education

High school diploma or GED

Bachelor’s degree in IT field

Tools

Microsoft Windows

LAN/WAN networking

Malware removal tools

Job description

Momar, Inc. is seeking a motivated IT Help Desk Analyst I to join our Atlanta team.

You will be the first point of contact for internal IT support, diagnosing network, hardware, software, and security issues reported by end users, and working with the IT team to resolve them quickly. This full-time role requires strong knowledge of Microsoft products, excellent customer service, and the ability to document tickets and collaborate with vendors.