IT Help Desk Technician I - First-Line IT Support

Walker-Miller Energy Services; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Walker-Miller Energy Services in Detroit is seeking an IT Help Desk Technician I to be the first point of contact for computer systems support across the organization. You will diagnose and document issues, triage requests, and provide Tier 1 assistance for hardware, OS, software, and peripherals, with a focus on clear communication and timely resolution.

The role requires an associate or bachelor’s in IT or equivalent experience, and familiarity with Windows 11, mobile OS, antivirus, and basic

Qualifications

• 1+ years of prior relevant experience.
• Relevant degree or equivalent education/work experience.
• Proficient in Windows 11 and mobile OS (Android, iOS, Windows).
• Knowledge of patching, antivirus, anti-malware.
• Experience with corporate IT support and ticketing.

Responsibilities

• Take initial tickets via phone or email and troubleshoot simple problems.
• Escalate complex issues to Tier 2 support.
• Log call activity and manage tickets.
• Provide Tier 1 support and first-call resolution when possible.

Skills

IT skills

Network basics

Attention to detail

Multitasking

Desktop troubleshooting

Communication skills

Education

Associate or Bachelor’s in CS/IT

AA in CS/CIS or related field

Tools

Windows 11

Android

iOS

Microsoft Office

Antivirus software

Job description

Walker-Miller Energy Services in Detroit is seeking an IT Help Desk Technician I to be the first point of contact for computer systems support across the organization. You will diagnose and document issues, triage requests, and provide Tier 1 assistance for hardware, OS, software, and peripherals, with a focus on clear communication and timely resolution.

The role requires an associate or bachelor’s in IT or equivalent experience, and familiarity with Windows 11, mobile OS, antivirus, and basic