IT Help Desk Associate — Hybrid

TekWissen LLC; Dimondale (MI); Hybrid; USD 42,000 - 58,000; Full time

Job summary

TekWissen Group is seeking a Help Desk I for a 12-month hybrid assignment in Dimondale, MI. You will be part of a team delivering IT support to employees and partners, logging requests and resolving issues, while assisting in technology implementations.

Requirements include 2–3+ years in Tier 1 IT Helpdesk, service administration, and IT troubleshooting, plus an Associate's degree in IT. This temporary role may involve shift coverage and collaboration across departments.

Qualifications

• 2–3+ years of Tier 1 IT Helpdesk experience.
• 2–3+ years of Service Administration experience.
• 2–3+ years of IT Troubleshooting experience.

Responsibilities

• Log and track requests, investigate, evaluate and resolve reported issues.
• Provide technical assistance in implementing technology and automation initiatives.
• Log, categorize, prioritize incidents; install and maintain software/hardware; troubleshoot workstations and related tools.

Skills

Helpdesk Support

Troubleshooting

Customer Service

Phone Support

Education

Associate's degree (IT Related)

Tools

Remedy ITSM

Job description

TekWissen Group is seeking a Help Desk I for a 12-month hybrid assignment in Dimondale, MI. You will be part of a team delivering IT support to employees and partners, logging requests and resolving issues, while assisting in technology implementations.

Requirements include 2–3+ years in Tier 1 IT Helpdesk, service administration, and IT troubleshooting, plus an Associate's degree in IT. This temporary role may involve shift coverage and collaboration across departments.