HELP DESK TECHNICIAN

Vsolvit-LL; Ventura (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

Flexible Spending Account

401K Retirement Plan options

Tuition Reimbursement

Job summary

VSolvit LLC in Ventura, CA is seeking a hands-on Help Desk Technician to support IT operations in our Ventura facility. The role covers remote user support, new user creation, and troubleshooting laptop systems, virtual servers, network equipment, and IT infrastructure.

This full-time position offers growth in a technically diverse team, including setup of workstations, security configurations, on-call rotation, and collaboration with colleagues to standardize hardware and processes.

Qualifications

• Associate degree or 2+ years of help desk experience.
• Experience in corporate IT support environments.
• Ability to communicate technical information to nontechnical personnel.
• Knowledge of computer/network security systems and procedures.
• Ability to organize resources and establish priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems

Responsibilities

• Provide help-desk support and resolve problems to the satisfactory expectations
• Modify configurations, utilities, software settings, etc. for the local workstations
• Collaborate with team-members in defining new organizational processes and hardware standardization
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
• Identify recurring technical issues and propose solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues
• Solve technical help tickets submitted via phone, email
• Responsible for the creation and termination of user logons within the network and email systems.
• Maintenance of email accounts.
• Maintain the laptop checkout pool systems.
• Imaging and setup of new hardware.
• Other duties may be assigned.

Skills

Active Directory

Technical communication

Security knowledge

Prioritization

Verbal and written communication

Learn and support new systems

Education

Associate degree in Computer Sciences/Information Systems

Tools

ManageEngine Service Desk

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HELP DESK TECHNICIAN

FULL TIME VS CA VENTURA, Ventura, CA, US

4 days ago Requisition ID: 1634

Salary Range: $24.00 To $26.00 Hourly

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure.

Responsibilities:

Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with technical / non-technical employees, vendors, and co-workers.

This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company.

• Provide help-desk support and resolve problems to the satisfactory expectations
• Modify configurations, utilities, software settings, etc. for the local workstations
• Collaborate with team-members in defining new organizational processes and hardware standardization
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
• Identify recurring technical issues and propose solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues
• Solve technical help tickets submitted via phone, email
• Responsible for the creation and termination of user logons within the network and email systems.
• Maintenance of email accounts.
• Maintain the laptop checkout pool systems.
• Imaging and setup of new hardware.
• Other duties may be assigned.

Basic Qualifications:

Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment

• Active Directory
• Ability to communicate technical information to nontechnical personnel
• Knowledge of computer and/or network security systems, applications, procedures and techniques
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications

Preferred Qualifications:

• Experience with ManageEngine Service Desk
• Knowledge of VoIP systems and telephony is desired
• Ability to effectively prioritize and execute tasks in a dynamic environment.
• Strong attention to detail
• Highly self-motivated and self-directed
• Duties may require being on call periodically and working outside normal working hours (Overtime paid during evenings and weekend)
• CompTia Security+ certification
• Secret level security clearance or ability to obtain

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced "We Solve It") is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees.

Offering may include:

• medical
• dental
• vision insurance
• life insurance
• long and short-term disability and other insurance products
• Health Savings Account
• Flexible Spending Account
• 401K Retirement Plan options
• Tuition Reimbursement
• assorted voluntary benefits

Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.