IT Help Desk Technician — Growth, Training, and Perks

Crew Carwash; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options

PTO + holidays

Free carwashes

Industry-leading training

Growth potential

Tuition reimbursement

Health benefits

401K with match

Job summary

Crew Carwash in Indianapolis, IN is seeking a Help Desk Technician to provide level 1 IT support for all locations and users. The role focuses on Windows OS troubleshooting, incident response via ticketing portal, and rapid resolution to keep operations running smoothly.

You'll join a team with strong training, growth potential, and daily pay options. A high school diploma is required; A+ or Network+ certifications and IT degree are highly preferred.

Qualifications

• Knowledge of Windows operating systems and general Microsoft troubleshooting.
• Experience responding to IT requests via a ticketing system.
• High school diploma required; A+ or Network+ preferred; IT degree highly preferred.
• Ability to deal tactfully with customers, teammates, and the public.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Demonstrate initiative and a “get the job done” attitude.

Skills

Windows OS knowledge

Microsoft troubleshooting

Customer service

Ticketing / incident handling

Proactive attitude

Education

High school diploma or equivalent

A+ or Network+ certification

IT degree (Assoc/Bachelor)

Job description

Crew Carwash in Indianapolis, IN is seeking a Help Desk Technician to provide level 1 IT support for all locations and users. The role focuses on Windows OS troubleshooting, incident response via ticketing portal, and rapid resolution to keep operations running smoothly.

You'll join a team with strong training, growth potential, and daily pay options. A high school diploma is required; A+ or Network+ certifications and IT degree are highly preferred.