IT Help Desk Technician

Crew Carwash; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options

PTO + holidays

Free carwashes

Industry-leading training

Growth potential

Tuition reimbursement

Health benefits

401K with match

Job summary

Crew Carwash in Indianapolis, IN is seeking a Help Desk Technician to provide level 1 IT support for all locations and users. The role focuses on Windows OS troubleshooting, incident response via ticketing portal, and rapid resolution to keep operations running smoothly.

You'll join a team with strong training, growth potential, and daily pay options. A high school diploma is required; A+ or Network+ certifications and IT degree are highly preferred.

Qualifications

• Knowledge of Windows operating systems and general Microsoft troubleshooting.
• Experience responding to IT requests via a ticketing system.
• High school diploma required; A+ or Network+ preferred; IT degree highly preferred.
• Ability to deal tactfully with customers, teammates, and the public.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Demonstrate initiative and a “get the job done” attitude.

Skills

Windows OS knowledge

Microsoft troubleshooting

Customer service

Ticketing / incident handling

Proactive attitude

Education

High school diploma or equivalent

A+ or Network+ certification

IT degree (Assoc/Bachelor)

Job description

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew’s Commitments To You

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's Expectations

• Work schedule is generally Sunday-Thursday 5:30am-3:30pm.
• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a “get the job done” attitude.
• Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

We’re Really in the People Business, We Just Happen to Wash Cars!