IT Help Desk Technician

Crew Carwash; Fishers (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options available at no cost

Paid Time Off + 6 paid holidays

Free carwashes

Industry-leading training

Incredible growth potential

Tuition reimbursement and paid IT cert

Group health, dental, and vision

401K with company match

Job summary

Humanly is seeking a Help Desk Technician to deliver IT support across all carwash locations in Indiana. You will provide level 1 telephone and email support, respond to ticket requests, and configure new IT assets for deployment at Crew locations.

The role requires strong Windows OS knowledge, Microsoft troubleshooting, and a customer-focused, proactive approach. A high school diploma is required; IT certifications are highly preferred. Sunday-Thursday shifts 5:30am-3:30pm.

Qualifications

• Strong knowledge of Windows Operating Systems and Microsoft troubleshooting.
• High school diploma or equivalent is required.
• A+ or Network+ Certification with an IT degree is highly preferred.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Maintain a proactive, quality-focused attitude with urgency when needed.

Skills

Windows OS knowledge

Microsoft troubleshooting

Education

Associate's or Bachelor's Degree in Information Technology

A+ or Network+ Certification

Job description

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew’s commitments to you:

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's expectations:

• Work schedule is generally Sunday-Thursday 5:30am-3:30pm.
• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a “get the job done” attitude.
• Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

We're Really in the People Business, We Just Happen to Wash Cars!