IT Help Desk Technician – Field & On‑Site Support

George J. Igel & Co., Inc.; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Incentive Compensation

401K Match

401K Profit Sharing

Professional Development

Student Loan Repayment Program

Tuition Assistance

Paid Vacation

Job summary

George J. Igel & Co., Inc. in Columbus, OH is hiring an entry-level Help Desk Technician to provide day-to-day technology support and manage company-issued devices throughout their lifecycle.

The role includes ordering devices, inventory tracking, configuring phones, assisting with account creation, and traveling to construction job sites to support field staff. You will report to the IT Director and demonstrate integrity, gratitude, excellence, and leadership.

Qualifications

• Must have basic familiarity with mobile devices and common applications.
• Ability to learn account administration, mobile device management, and IT processes.
• Strong organization and attention to detail for tracking devices and access.
• Customer-service mindset with clear communication.
• Ability to follow procedures and protect confidential information.

Responsibilities

• Order, receive, label, track, issue, and recover company assets and accessories.
• Maintain phone inventory, assignments, service records, and stock.
• Set up, configure, activate, and provision mobile devices for new and existing employees.
• Troubleshoot devices, service, apps, and connectivity; coordinate repairs and carrier support.
• Create and update user accounts, passwords, and access permissions per security procedures.
• Assist with onboarding and routine employee technology requests.
• Provide timely help desk support; document requests and resolutions.
• Travel to job sites to set up devices and support field employees in person.
• Escalate complex problems and follow through until resolved.
• Learn and follow company policies; perform other duties as assigned.

Skills

Mobile device troubleshooting

Account administration

Inventory management

Customer service

Clear communication

Independent working

Education

High school diploma or equivalent

Job description

George J. Igel & Co., Inc. in Columbus, OH is hiring an entry-level Help Desk Technician to provide day-to-day technology support and manage company-issued devices throughout their lifecycle.

The role includes ordering devices, inventory tracking, configuring phones, assisting with account creation, and traveling to construction job sites to support field staff. You will report to the IT Director and demonstrate integrity, gratitude, excellence, and leadership.