IT Help Desk Technician – Growth & 401(k) Match

Sierra Pacific Company; Redding (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Low-cost health benefits

Employer-paid retirement contributions

Paid vacation and 10 holidays

Job summary

Sierra Pacific Industries is hiring a Help Desk/PC Technician for our Anderson, California office. This on-site role supports IT operations across the U.S. and focuses on resolving PC, network, and software issues for a busy business environment.

You will install, configure, and troubleshoot Windows systems, manage Active Directory and Azure AD, and assist with mobile devices, VPNs, and Wi‑Fi. A customer-service mindset and teamwork are essential for success in this role.

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment.
• CCNA and/or A+ certifications or equivalent education.
• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory.
• Basic understanding of firewall rules, anti-virus software and other desktop security products.
• Working knowledge of TCP/IP, DNS, and DHCP.
• Business networks (VPN, Wi‑Fi, WANs & LANs), wireless and VOIP skills are a plus.
• Familiarity with mobile device setup and support.
• Ability to successfully work in both independent and team environment.

Responsibilities

• Actively support company IT operations throughout the U.S. utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users’ best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow-up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi-Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting.

Skills

Customer service

Remote support tools

Windows & Microsoft 365

Active Directory / Azure AD

TCP/IP / DNS / DHCP

VPN / Wi-Fi / WAN / LAN

Mobile device support

Teamwork / independent work

Education

CCNA / A+ certification

Job description

Sierra Pacific Industries is hiring a Help Desk/PC Technician for our Anderson, California office. This on-site role supports IT operations across the U.S. and focuses on resolving PC, network, and software issues for a busy business environment.

You will install, configure, and troubleshoot Windows systems, manage Active Directory and Azure AD, and assist with mobile devices, VPNs, and Wi‑Fi. A customer-service mindset and teamwork are essential for success in this role.