Help Desk / PC Technician

Sierra Pacific Company; Redding (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Low-cost health benefits

Employer-paid retirement contributions

Paid vacation and 10 holidays

Job summary

Sierra Pacific Industries is hiring a Help Desk/PC Technician for our Anderson, California office. This on-site role supports IT operations across the U.S. and focuses on resolving PC, network, and software issues for a busy business environment.

You will install, configure, and troubleshoot Windows systems, manage Active Directory and Azure AD, and assist with mobile devices, VPNs, and Wi‑Fi. A customer-service mindset and teamwork are essential for success in this role.

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment.
• CCNA and/or A+ certifications or equivalent education.
• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory.
• Basic understanding of firewall rules, anti-virus software and other desktop security products.
• Working knowledge of TCP/IP, DNS, and DHCP.
• Business networks (VPN, Wi‑Fi, WANs & LANs), wireless and VOIP skills are a plus.
• Familiarity with mobile device setup and support.
• Ability to successfully work in both independent and team environment.

Responsibilities

• Actively support company IT operations throughout the U.S. utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users’ best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow-up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi-Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting.

Skills

Customer service

Remote support tools

Windows & Microsoft 365

Active Directory / Azure AD

TCP/IP / DNS / DHCP

VPN / Wi-Fi / WAN / LAN

Mobile device support

Teamwork / independent work

Education

CCNA / A+ certification

Job description

Help Desk / PC Technician

Anderson Main Office Redding, CA Close Date: Open Job Type: Full-Time

We train and promote from within

Excellent low-cost health benefits

Retirement plan with employer-paid contributions

Paid vacation and 10 holidays

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth‑generation family‑owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state‑of‑the‑art sawmills and other facilities, including: manufacturing, custom wood‑framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

We are a fourth‑generation family‑owned, family‑oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a Help Desk/PC Technician to become a valued member of our IT team that takes pride in providing excellent customer service to our users and directly contributing to the success of the company. Position is not remote and is based at our main office in Anderson, California.

We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100‑year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands.

We are proud that all Sierra Pacific facilities follow our drug‑free and tobacco‑free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E‑verify to verify the social security number and work authorization of all newly hired employees.

About The Position

• Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
• Effectively troubleshoot and resolve technology issues by phone
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
• Coach and demonstrate for users’ best practice problem‑solving methods
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
• Address various and concurrent issues with timely and effective follow‑up and resolution
• Monitor file, device sharing, and permissions
• Troubleshoot various network and Wi‑Fi issues to completion
• Install and support Microsoft, IBM i, and other business software and licensing
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Qualifications

• 1 Year of computer and/or network problem‑solving experience in a business environment (commercial/large network environment a plus)
• CCNA and/or A+ certifications or equivalent education is a plus
• Proven excellent customer service and interpersonal communication skills
• Demonstrated knowledge of remote support tools
• Experience with Microsoft Windows and Microsoft 365
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
• Basic understanding of firewall rules, anti‑virus software and other desktop security products
• Working knowledge of TCP/IP, DNS, and DHCP is preferable
• Business network (VPN, Wi‑Fi, WAN’s & LAN’s), wireless and VOIP skills are a plus
• Familiarity with mobile device setup and support
• Ability to successfully work in both independent and team environment

Why Join Our Team?

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company‑paid Life Insurance.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $22 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.