IT Help Desk Technician - Frontline Support & Onboarding

Consolidated Chassis Management, LLC; Rockaway Township (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid holidays

Vacation

HSA/FSA

Onsite fitness center

Professional development

Collaborative environment

Job summary

Consolidated Chassis Management, LLC is seeking an IT Help Desk Technician to provide front-line support for end users and the computing fleet. The role includes day-to-day desktop support, hardware/software troubleshooting, and onboarding of new hires to ensure a secure, seamless start.

The candidate will manage provisioning, imaging, and account creation while maintaining hardware inventory and supporting patch management, encryption, and identity management on end-user devices.

Qualifications

• Familiarity with Windows and/or macOS environments is required.
• Experience with Microsoft 365 and Azure Active Directory preferred.
• Knowledge of ticketing systems and imaging/deployment tools essential.
• Basic security practices (patching, encryption, identity/access management).

Responsibilities

• Provide Tier I/II end-user hardware and software support.
• Manage new-hire provisioning: imaging, accounts, access setup.
• Maintain hardware inventory and participate in patch management.
• Escalate complex issues to Tier III cybersecurity team.
• Support security awareness training and document recurring issues.

Skills

Windows/macOS

Microsoft 365

Azure AD

Ticketing systems

Imaging tools

Security basics

Customer service

Communication

Education

Associate degree in IT

Tools

Imaging software

Job description

Consolidated Chassis Management, LLC is seeking an IT Help Desk Technician to provide front-line support for end users and the computing fleet. The role includes day-to-day desktop support, hardware/software troubleshooting, and onboarding of new hires to ensure a secure, seamless start.

The candidate will manage provisioning, imaging, and account creation while maintaining hardware inventory and supporting patch management, encryption, and identity management on end-user devices.