On-Call IT Support Engineer – End-User Tech

Revolution Group, Inc.; Westerville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Fun, supportive team environment

Job summary

Revolution Group is seeking a motivated Help Desk Engineer to join a growing team in central Ohio. You will respond to initial calls and tickets, troubleshoot hardware and end-user devices, and support client environments including POS platforms.

You should have 1–3 years of technology experience, strong communication, and be willing to travel to client sites. A degree or certifications such as A+, N+, MCP are preferred.

Qualifications

• 1–3 years general technology experience.
• Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Strong communication skills and ability to explain technical information to end users.
• Bachelor’s degree and/or technical certifications (A+, N+, MCP) preferred.
• Willingness to travel to client sites in the central Ohio area.

Responsibilities

• Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
• Daily responsibility reviewing server logs with Revolution Group.
• Troubleshooting client-facing technical issues.
• Troubleshooting technical issues with POS platforms.
• Be placed in an on-call rotation.
• Reliable transportation to drive to client locations in central Ohio area.

Education

Bachelor’s degree

A+ certification

N+ certification

MCP

Tools

Microsoft Office

Job description

Revolution Group is seeking a motivated Help Desk Engineer to join a growing team in central Ohio. You will respond to initial calls and tickets, troubleshoot hardware and end-user devices, and support client environments including POS platforms.

You should have 1–3 years of technology experience, strong communication, and be willing to travel to client sites. A degree or certifications such as A+, N+, MCP are preferred.