Frontline IT Help Desk Technician

Ohio Business Machines, Llc; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Ohio Business Machines, Llc in Cleveland is seeking a Help Desk Technician to deliver day-to-day technical support for clients and internal users, with remote and on-site assistance as needed.

You will take ownership of tickets, document steps, communicate clearly with clients, and escalate issues when higher-level involvement is required to ensure a consistent, high-quality service delivery and positive client experience.

Responsibilities

• Provide remote and on-site technical support for client and internal issues.
• Respond to service requests related to desktops, laptops, user accounts, Microsoft 365, printers, connectivity, basic networking, software applications, and other supported technologies.
• Troubleshoot and resolve support issues in a timely and professional manner.
• Restore user functionality quickly while maintaining service quality and proper documentation.
• Maintain service standards and client experience expectations.

Job description

Ohio Business Machines, Llc in Cleveland is seeking a Help Desk Technician to deliver day-to-day technical support for clients and internal users, with remote and on-site assistance as needed.

You will take ownership of tickets, document steps, communicate clearly with clients, and escalate issues when higher-level involvement is required to ensure a consistent, high-quality service delivery and positive client experience.