IT Help Desk Technician — Fast-Paced Support & Career Growth

McLane Intelligent Solutions; Temple (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits package including health insurance

Ongoing training and professional development opportunities

Opportunities for career advancement

Job summary

A technology solutions company is seeking an IT Help Desk Technician in Temple, TX. The role involves providing first-level technical support, diagnosing issues, and delivering outstanding customer service. Ideal candidates will have a passion for technology, familiarity with Windows and Microsoft Office, and excellent communication skills. A high school diploma is required, while an IT-related degree and experience in a Help Desk role are preferred. Competitive salary and comprehensive benefits are offered, fostering a collaborative work environment.

Qualifications

• Experience in a Help Desk role or customer service experience is highly valued.
• Helpful to have IT certifications such as CompTIA A+, Network+ or similar.

Responsibilities

• Provide first-level technical support to end users for various software and hardware issues.
• Document all interactions and resolutions in our ticketing system.
• Effectively manage incoming calls, emails, and ticketing inquiries.
• Collaborate with IT teams to resolve unresolved issues.

Skills

Strong passion for technology

Excellent communication skills

Customer-oriented attitude

Ability to work under pressure

Education

High school diploma

Associate's or Bachelor's degree in IT or related field

Tools

Windows operating systems

Microsoft Office Suite

Ticketing systems

Remote support tools

Job description

A technology solutions company is seeking an IT Help Desk Technician in Temple, TX. The role involves providing first-level technical support, diagnosing issues, and delivering outstanding customer service. Ideal candidates will have a passion for technology, familiarity with Windows and Microsoft Office, and excellent communication skills. A high school diploma is required, while an IT-related degree and experience in a Help Desk role are preferred. Competitive salary and comprehensive benefits are offered, fostering a collaborative work environment.