Desktop Support Technician_Houston

Gr8ttek, LLC; Houston (TX); On-site; USD 23,419 - 31,684; Full time

Job summary

Red Knight Solutions in Houston, TX is seeking a Desktop Support Specialist to provide end-user computing support for desktops, laptops, tablets, and printers. The role involves handling VIP assistance, desk-side service, and IMAC activities to ensure smooth IT operations.

Ideal candidates have 3+ years of end-user support experience, familiarity with ITIL, and an A+ certification is preferred. This is a long-term potential CTH opportunity with W2 pay of $20.00 per hour, conversion after about 6

Qualifications

• 3+ years of experience in end-user computing environments.
• Experience with PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Responds to change management requests including installing new PC equipment and end-user deskside support.
• 3+ years experience performing IMAC activities.
• Perform all assigned desk-side support activities.
• Display strong technical and professional services skills at all times.
• Meet customer service satisfaction levels and metrics per guidelines.
• Proactively communicate with end-users and service desk staff regarding status and estimates.
• Follow all documented service operations policies and procedures.

Skills

VIP support

End-user support

Troubleshooting

ITIL familiarity

Education

A+ Certification preferred

Tools

Windows OS

Printer repair

Job description

Red Knight Solutions is currently seeking aDesktop Support Specialist in Houston, TX.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired