Desktop Support Specialist

Texas Pipe And Supply Company; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Texas Pipe And Supply Company is hiring for a full-time IT support position in Houston, TX. Ideal candidates will have at least four years of professional IT experience and strong communication skills. Responsibilities include deploying desktop application software and troubleshooting systems.

The work environment will be 80% office and 20% outside, with regular attendance expected. Applicants should have extensive knowledge of Windows and various mobile operating systems.

Qualifications

• Strong work ethic and follow-through of tasks to completion.
• Excellent written and oral communication skills in English.
• Minimum of four years of professional IT experience in a corporate environment.

Responsibilities

• Deploy desktop application software.
• Troubleshoot, diagnose, and resolve incidents for desktop systems.
• Provide technical assistance to end users.

Skills

Strong work ethic

Excellent communication skills

Critical thinking

Time management

Multitasking

Education

4+ years of professional IT experience

Relevant education or IT Certification

Tools

Windows 10/11

Android

iOS

Printers

Job description

Job Details: Level: Experienced • Location: Houston, TX 77051 • Position Type: Full Time • Shift: Day

SPECIFIC JOB FUNCTIONS

• Deploy desktop application software.
• Provide technical assistance to end users at all levels, from the frontline to the C‑Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in‑person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT‑related projects to grow knowledge and skills.
• Perform other duties as assigned.

ENVIRONMENTAL

• Work Environment – 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.
• Travel – 10% – Coverage of local sites as needed.
• Physical Requirements – Day‑to‑day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs.
• Desktop OS Landscape – 98% Windows, 2% Linux.
• Attendance – Regular attendance in the office with an established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required.
• Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.

QUALIFICATIONS / SKILL REQUIREMENTS

• Strong work ethic and follow‑through of tasks to completion.
• Ability to successfully and efficiently work independently and as a team member.
• Excellent written and oral communication skills in English.
• Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication, and problem solving.
• Mindful of SLAs and uses good judgment when following the escalation path.
• Excellent time management and multitasking skills.