Desktop Support Technician_Houston

Gr8ttek; Houston (TX); On-site; USD 26,174 - 30,307; Full time

Job summary

Red Knight Solutions is seeking a Desktop Support Specialist in Houston, TX to provide end-user IT support across PCs, laptops, tablets and printers. The role emphasizes timely incident resolution, strong customer service, and IMAC activities as part of desk-side support in a corporate environment.

The ideal candidate has 3+ years of related experience, ITIL fundamentals, and hands-on hardware/software troubleshooting.

Qualifications

• 3+ years experience performing basic and moderately complex troubleshooting in end-user environments (PCs/desktops/laptops/tablets/printers).
• Experience with desk-side support and IMAC activities.
• Understanding ITIL methodologies.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user deskside support.
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct desk-side support and ensure high-quality service delivery.
• Communicate status and estimates to end-users and service desk.

Skills

Desk-side support

IMAC

ITIL

A+ Certification

End-user computing

Job description

Red Knight Solutions is currently seeking a Desktop Support Specialist in Houston, TX.

This is a long-term potential CTH opportunity. The pay will be $20.00 (W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. If this is you, then keep reading and apply!

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired