IT Help Desk Technician — Customer-Focused Tech Support

FWRD; Cerritos (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

REVOLVE in Cerritos, CA is seeking an IT Help Desk Support professional to provide first-level technical assistance to end-users, troubleshoot hardware, software, and network issues, and ensure high service levels. Regular full-time role based in Cerritos, the position requires problem-solving, clear communication, and a proactive approach to keeping systems healthy.

You will log requests, assist with setup, maintain documentation, and collaborate with IT colleagues to resolve problems, while

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 2+ years in IT support or help desk role.
• Strong diagnostic and problem-solving abilities.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Log, track, and manage support requests in the ITSM system.
• Perform routine maintenance, updates, backups, and patches.
• Assist with setup and maintenance of computers, printers, and IT equipment.
• Create and update knowledge base articles and user guides.
• Collaborate with IT team to resolve issues and improve processes.
• Deliver courteous, professional customer service and clear communication.
• Escalate complex problems as needed and ensure compliance with policies.

Skills

IT Support

Customer Service

Networking

Education

Bachelor’s degree or equivalent

Job description

REVOLVE in Cerritos, CA is seeking an IT Help Desk Support professional to provide first-level technical assistance to end-users, troubleshoot hardware, software, and network issues, and ensure high service levels. Regular full-time role based in Cerritos, the position requires problem-solving, clear communication, and a proactive approach to keeping systems healthy.

You will log requests, assist with setup, maintain documentation, and collaborate with IT colleagues to resolve problems, while