IT Help Desk Technician — Career Growth & Training

Wasatch Property Management, Inc.; Ogden (UT); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Career development

Mental health program

Paid time off

Medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Technology Services Technician in Ogden, Utah. You will manage support calls and emails, assist end-users, and provide timely solutions to service issues with professionalism.

You will troubleshoot hardware and network problems, handle data migrations, and maintain inventory under IT leadership. The role emphasizes customer service, proactive problem solving, and ongoing learning within a dynamic team.

Qualifications

• Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
• Working knowledge of current Windows OSs and Microsoft Office Suites
• Knowledge of TCP/IP, wireless networks, LAN/WAN, virus protection, email functionality
• Interest in learning Active Directory, file servers, and tape backups
• Self-motivated with the ability to follow through on projects in a timely manner

Responsibilities

• Respond to support phone calls and emails from employees and clients
• Log and trend issue resolution using Helpdesk ticketing system
• Troubleshoot customers’ technical issues in person and over the phone
• Repair and troubleshoot hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Manage inventory and track assets
• All other duties as assigned by IT management or the Support manager

Skills

Customer service

Verbal & written communication

Problem solving

Windows OS

Network concepts (TCP/IP)

Job description

MarketStar is seeking a Technology Services Technician in Ogden, Utah. You will manage support calls and emails, assist end-users, and provide timely solutions to service issues with professionalism.

You will troubleshoot hardware and network problems, handle data migrations, and maintain inventory under IT leadership. The role emphasizes customer service, proactive problem solving, and ongoing learning within a dynamic team.