Senior Help Desk Technician II — Grow Your IT Expertise

MarketStar; Ogden (UT); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Structured learning

Mental-health resources

Paid time off

Education reimbursement

401(k) matching

Job summary

MarketStar’s TechServices team is seeking an experienced Help Desk Technician II to provide advanced technical support across phone, email, walk-up, remote, and deskside channels from Ogden, Utah. You will troubleshoot Windows devices and macOS/ChromeOS managed through Intune and Google Workspace, supporting Entra ID, AD, and 365 apps.

You will also oversee hardware logistics, asset management, documentation, and mentorship of junior technicians, while helping ensure security and data protection

Qualifications

• Proven experience providing help desk or end-user support.
• Knowledge of Windows, macOS, and ChromeOS operating systems.
• Experience with enterprise-management platforms like Entra ID, AD, M365, Intune.

Responsibilities

• Provide professional technical support via phone, email, walk-up, remote, and deskside channels.
• Escalate and troubleshoot complex device, identity, and network issues.
• Repair, reimage, and configure computers and peripherals; manage hardware logistics.

Skills

End-user support

Windows support

macOS support

ChromeOS support

Education

CompTIA A+

Network+

Tools

Freshservice

Jira

ServiceNow

Job description

MarketStar’s TechServices team is seeking an experienced Help Desk Technician II to provide advanced technical support across phone, email, walk-up, remote, and deskside channels from Ogden, Utah. You will troubleshoot Windows devices and macOS/ChromeOS managed through Intune and Google Workspace, supporting Entra ID, AD, and 365 apps.

You will also oversee hardware logistics, asset management, documentation, and mentorship of junior technicians, while helping ensure security and data protection