Technology Services Technician

Wasatch Property Management, Inc.; Ogden (UT); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Career development

Mental health program

Paid time off

Medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Technology Services Technician in Ogden, Utah. You will manage support calls and emails, assist end-users, and provide timely solutions to service issues with professionalism.

You will troubleshoot hardware and network problems, handle data migrations, and maintain inventory under IT leadership. The role emphasizes customer service, proactive problem solving, and ongoing learning within a dynamic team.

Qualifications

• Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
• Working knowledge of current Windows OSs and Microsoft Office Suites
• Knowledge of TCP/IP, wireless networks, LAN/WAN, virus protection, email functionality
• Interest in learning Active Directory, file servers, and tape backups
• Self-motivated with the ability to follow through on projects in a timely manner

Responsibilities

• Respond to support phone calls and emails from employees and clients
• Log and trend issue resolution using Helpdesk ticketing system
• Troubleshoot customers’ technical issues in person and over the phone
• Repair and troubleshoot hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Manage inventory and track assets
• All other duties as assigned by IT management or the Support manager

Skills

Customer service

Verbal & written communication

Problem solving

Windows OS

Network concepts (TCP/IP)

Job description

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Technology Services Technician

MarketStar IT team currently has an opportunity available for a Technology Services Technician. The Technology Services Technician will be responsible for managing support phone calls and emails. He/she will work effectively with end-users and clients to provide timely solutions to service issues and requests in a courteous manner.

Location: Ogden, UT

What will you do?

• Respond to support phone calls and emails from employees and clients
• Track, log, and trend issue resolution using Helpdesk ticketing system
• Troubleshoot customers’ technical issues in person and on the phone
• Repair and troubleshoot hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Manage inventory and track assets
• All other duties as assigned by IT management or the Support manager

What Will You Need to Succeed?

• Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
• Working knowledge of current Windows OSs and Microsoft Office Suites preferred
• Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred
• Interest in learning active directory, file servers, and tape backups
• Self-motivated with the ability to follow through on projects in a timely manner
• Professional demeanor; good customer service skills in person and on the phone
• Excellent verbal, writing, and technical writing skill
• Excellent problem-solving and organizational skills
• Must be able to sit in front of and operate a computer for prolonged periods of time

MarketStar Benefits & Perks

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Compensation: $39,520 USD The hourly pay for this position is $19 USD. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.

Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.

Company Highlights

• 50+ World Class Clients
• Remote, In-Office, and Hybrid Opportunities
• 3,000 Global Employees
• 225+ Career Advancements Annually
• 3,000+ Annual Community Service Hours
• Voted as a Top Workplace
• LinkedIn Instagram YouTube

At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success!