Customer-Driven IT Helpdesk | On-Site, Flexible Hours

Access: Supports for Living; City of Middletown (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Access: Supports for Living in Middletown, NY is seeking an IT Helpdesk Assistant to provide effective technical assistance and guidance for information technology systems. Responsibilities include managing tickets, basic troubleshooting, and remote support with occasional travel to multiple agency sites in the region.

The role requires 1–2 years in computer hardware/software support, strong customer service, and solid communication skills.

Qualifications

• Minimum of 1-2 years of progressive experience in computer hardware and software support.
• Associates degree preferred in CIS or related field.
• Strong customer service and written/verbal communication skills.

Responsibilities

• Provide technical support for help desk calls and create corresponding tickets in the help desk system.
• Manage and monitor all incoming tickets, ensuring information needed for resolution is captured.
• Perform basic troubleshooting and remote support when needed.
• Travel to different agency sites as required, up to 30%.

Skills

Customer service

Communication

Organization

Bilingual (EN/ES)

Driver's license

Education

Associate Degree in Computer Information Systems

Tools

Microsoft Windows

Help desk ticketing system

Job description

Access: Supports for Living in Middletown, NY is seeking an IT Helpdesk Assistant to provide effective technical assistance and guidance for information technology systems. Responsibilities include managing tickets, basic troubleshooting, and remote support with occasional travel to multiple agency sites in the region.

The role requires 1–2 years in computer hardware/software support, strong customer service, and solid communication skills.