Network Support Technician

Jackson County, Missouri; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Jackson County, Missouri, is seeking an IT Support professional to respond to end-user requests through the Service Center. The role includes desktop OS/software installations, troubleshooting, and timely task resolution, with a focus on customer service.

The candidate should have a High School Diploma, 3 years of related experience, and CompTIA A+ certification, plus a valid Missouri driver's license and the ability to pass background checks. Drug screening is required.

Qualifications

• Must have a High School Diploma or its equivalent.
• Three years of related work experience.
• Must hold a CompTIA A+ Certification.
• Must possess/maintain a valid Missouri Driver’s license and provide his/her own transportation.
• Must submit to/pass pre-employment drug screen/background check.

Responsibilities

• Respond to requests for assistance via the IT Service Center, handling hardware/software installations, modifications, troubleshooting and problem resolutions of the components.
• Provide end users with excellent customer service and timely resolution of tasks.
• Install and configure desktop applications, client and operating system software and upgrades on personal computers.
• Maintain proper telephone etiquette in interactions.

Skills

Customer service

Troubleshooting

Desktop support

IT support

Education

High School Diploma

CompTIA A+ Certification

Tools

Windows OS

Job description

Department: Information Technology

Grade: 170

Salary: $22.96/hour

Job Duties

• Responsible for responding to requests for assistance by computer users, which are channeled through the IT Service Center, which includes hardware and software installations, modifications, troubleshooting and problem resolutions of the components.
• Responsible for working directly with end users, providing excellent customer service skills and timely resolution of tasks assigned.
• Installs and configures desktop applications, client and operating system software and software upgrades on personal computers.
• Responsible for providing proper telephone etiquette,

Minimum Qualifications

• Must have a High School Diploma or its equivalent.
• Three years of related work experience.
• Must hold a CompTIA: A+ Certification
• Must possess/maintain a valid Missouri Driver’s license and provide his/her own transportation.
• Must submit to/pass pre-employment drug screen/background check.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!