Onsite IT Help Desk Technician - 2nd Shift (Columbia)

Focus; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Focus in Columbia, SC is hiring an IT Help Desk / Tier 1 Support Technician to provide first-level technical support onsite at the repack warehouse. This role includes remote assistance for the Smyrna location and occasional travel to the Florence plant to support IT needs.

Qualifications include a minimum of 2 years in IT help desk or Tier 1 support, basic troubleshooting, network cabling experience, and strong communication skills. Candidates should be local to Columbia and able to work onsite.

Qualifications

• Minimum 2 years of IT Help Desk or Tier 1 Support experience.
• Basic IT troubleshooting and customer support skills.
• Exposure to network connectivity troubleshooting.
• Hands-on experience with physical network cabling.
• Comfortable working in a warehouse/manufacturing environment.
• Strong communication and customer service skills.
• Must be local to the Columbia, SC area and onsite.

Responsibilities

• Provide Tier 1 technical support for end users in a manufacturing/warehouse setting.
• Troubleshoot hardware, software, printers, and basic application issues.
• Perform basic network connectivity troubleshooting, including switches and cabling.
• Assist with and maintain physical network cabling within warehouse/plant areas.
• Support workstations, scanners, and peripherals used in manufacturing/logistics operations.
• Document issues and resolutions in the ticketing system.
• Provide remote support to the Smyrna location.
• Travel occasionally to the Florence plant to support onsite IT needs.
• Escalate complex issues to higher-level IT support as needed.

Job description

Focus in Columbia, SC is hiring an IT Help Desk / Tier 1 Support Technician to provide first-level technical support onsite at the repack warehouse. This role includes remote assistance for the Smyrna location and occasional travel to the Florence plant to support IT needs.

Qualifications include a minimum of 2 years in IT help desk or Tier 1 support, basic troubleshooting, network cabling experience, and strong communication skills. Candidates should be local to Columbia and able to work onsite.