IT Help Desk Intern — Hands-on Tech Support

State-of-Missour; Jefferson City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

MoDOT's information systems internship at the Central Office in Jefferson City offers hands-on IT experience. You'll learn end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision, preparing you for a professional tech role.

You'll work with desktop prep, phone and on-site support, ticket handling, and inventory management using our Asset Management System. Enrollment in a relevant degree, minimum 2.0 GPA, and 30 completed credits are required; this

Qualifications

• Enrolled full-time in an IT degree program (2-year or 4-year).
• Completed 30 credit hours toward the current degree.
• GPA of at least 2.0 on a 4.0 scale.

Responsibilities

• Prepare desktops and laptops with base images and required software.
• Provide phone support and remote assistance to users.
• Deliver on-site IT support alongside staff.
• Handle Help Desk tickets and perform basic troubleshooting.
• Use Asset Management System to document inventory changes.

Skills

End user support

Help desk

Remote support

Troubleshooting

Education

Associate or Bachelor degree program in IT

Tools

Asset Management System

Remote control tools

Job description

MoDOT's information systems internship at the Central Office in Jefferson City offers hands-on IT experience. You'll learn end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision, preparing you for a professional tech role.

You'll work with desktop prep, phone and on-site support, ticket handling, and inventory management using our Asset Management System. Enrollment in a relevant degree, minimum 2.0 GPA, and 30 completed credits are required; this