IT Help Desk Support Specialist — Onsite Austin (Contract)

GTS Technology Solutions; Austin (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

GTS Technology Solutions is hiring an IT Help Desk Support Specialist in Austin, TX, to join a growing Tier 1 support team for a Texas state agency. This full-time, onsite role includes a structured 4-week paid training program to set you up for success.

Responsibilities include handling inbound calls and emails, troubleshooting hardware, software, and network issues, and maintaining thorough ticket records. Onsite work is required during standard hours 7:00 AM–7:00 PM CT, Monday–Friday.

Qualifications

• 6+ months of IT troubleshooting experience in a help desk or call center.
• 6+ months of customer service experience supporting technical issues.
• High school diploma or equivalent.
• 45+ WPM typing speed.
• Ability to work onsite in Austin, 7:00 AM–7:00 PM CT, Mon–Fri.
• 4 weeks of mandatory onsite training.
• CompTIA A+ or ITIL Foundation certification a plus, not required.

Responsibilities

• Answer inbound help desk calls and emails and troubleshoot hardware, software, and network issues.
• Create and track every interaction in the ticketing system, resolving on first contact whenever possible.
• Escalate complex issues to the right team with clear documentation.
• Stay current on known issues and system changes that affect call volume.
• Support and mentor newer team members as you grow in the role.

Skills

IT troubleshooting

Customer service

Typing speed

Onsite work

Education

High school diploma or equivalent

Job description

GTS Technology Solutions is hiring an IT Help Desk Support Specialist in Austin, TX, to join a growing Tier 1 support team for a Texas state agency. This full-time, onsite role includes a structured 4-week paid training program to set you up for success.

Responsibilities include handling inbound calls and emails, troubleshooting hardware, software, and network issues, and maintaining thorough ticket records. Onsite work is required during standard hours 7:00 AM–7:00 PM CT, Monday–Friday.