Service Desk Support — Get Paid on Day One with DailyPay

Taylor Corporation; North Mankato (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a Service Desk Support role to provide initial IT assistance to employees, resolving issues quickly and escalating where needed. The ideal candidate has strong communication skills and a basic understanding of software troubleshooting, with a customer-service mindset.

This position requires work authorization in the United States. The anticipated hourly rate is $20.50, with DailyPay available as part of Taylor’s compensation package.

Qualifications

• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional end user service.
• Team-oriented mindset with openness to constructive feedback.
• Eagerness to learn new technologies and systems.
• Experience working as an IT help desk technician or in a similar end user support role.

Responsibilities

• Respond to tech inquiries via email, chat, phone, or in person.
• Inform end users about IT products and services.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.

Skills

Problem-solving

Analytical skills

End user service

Communication skills

Team-oriented

Willingness to learn

Tools

Windows OS

MacOS

Job description

Taylor Corporation is seeking a Service Desk Support role to provide initial IT assistance to employees, resolving issues quickly and escalating where needed. The ideal candidate has strong communication skills and a basic understanding of software troubleshooting, with a customer-service mindset.

This position requires work authorization in the United States. The anticipated hourly rate is $20.50, with DailyPay available as part of Taylor’s compensation package.