IT Help Desk

Pyramid, Inc; Irvine (CA); Remote; USD 28,000 - 34,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an IT Help Desk professional for a 6+ month contract located in the U.S. (Remote). You will provide technical assistance, troubleshoot issues, and support Tier 1 applications.

The role requires 1+ year of customer service and Help Desk experience, plus strong communication and problem-solving skills. Benefits include health insurance and a 401(k) plan.

Qualifications

• 1+ years of customer service experience.
• 1+ years of Help Desk experience preferred.
• Computer Science degree or equivalent years of experience preferred.
• A Certification or equivalent experience preferred.
• Network Certification or equivalent experience preferred.
• Strong technical skills in operating system concepts and scripts (e.g., UNIX, NT, PC Fundamentals).
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide technical support to customers and junior analysts.
• Support Deployment, ECARE, and RTO efforts, including troubleshooting and vendor coordination.
• Identify root-cause issues in Tier 1 apps and communicate findings to partners.
• Analyze customer workflows and facilitate operational support.
• Translate customer requests into incident specifications.
• Maintain and enhance knowledge of assigned applications and programming languages.
• Collaborate with Reporting and Problem Management on reporting needs.
• Deliver exceptional customer service with courtesy and responsiveness.
• Participate in programs promoting outstanding customer service.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Help desk

OS skills

Communication

Organization

Education

CS degree

Certification

Network certification

Job description

Immediate need for a talented
IT Help Desk. This is a
06+months contract opportunity with long-term potential and is located in
U.S(Remote).

Job ID:26-30672
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Serve as a technical expert, providing assistance and support to customers and junior analysts.
• Support Deployment, ECARE, and RTO programs, including troubleshooting and vendor coordination.
• Identify root cause issues with Tier 1 applications and communicate findings to Business Partners.
• Analyze customer workflows and facilitate operational support.
• Translate customer requests into appropriate incident specifications.
• Maintain and enhance technical knowledge of assigned applications and programming languages.
• Collaborate with Reporting and Problem Management teams on reporting needs.
• Deliver exceptional customer service by being courteous and responsive.
• Participate in departmental programs that promote outstanding customer service.
• Perform additional duties and special projects as assigned.

Key Requirements and Technology Experience

• 1+ years of customer service experience.
• 1+ years of Help Desk experience preferred.
• Computer Science degree or equivalent years of experience preferred.
• A Certification or equivalent experience preferred.
• Network Certification or equivalent experience preferred.
• Strong technical skills in computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.).
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities.

Our client is a leading
Restaurant Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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