Customer Service Representative

MV Transportation; Naples (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

MV Transportation is looking for a Customer Service Representative based in Naples, Florida. This role involves various clerical duties like reconciling driver manifests and accurately entering data in Trapeze software. An ideal candidate has solid Excel skills, excels in customer support, and can work in a dynamic office environment.

The position demands excellent communication abilities and attention to detail. Customer service experience is required, and bilingual skills in English and Spanish are a plus. MV Transportation promotes an Equal Employment Opportunity policy.

Qualifications

• Experience with Microsoft Word and Excel is required.
• Strong attention to detail and ability to multi-task under pressure.
• Customer service experience is mandatory.

Responsibilities

• Responsible for reconciling driver manifests and data entry.
• Take reservations and provide information to customers.
• Help with the application process and prepare eligibility letters.

Skills

Microsoft Word

Excel

Ten-key Skills

Customer Service

Bilingual English/Spanish

Job description

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Responsibilities

MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre‑paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten‑key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast‑paced office, and must have good communication skills.

Qualifications

• Experience with Microsoft Word, Excel and excellent ten‑key skills.
• Attentive to details.
• Able to multi‑task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus
• Data entry
• Excel
• Ten‑key
• Phone customer support

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.