Reservationist

MV Transportation; Redwood City (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Healthcare benefits

401k and Union pension

Paid time off

Paid holidays

Generous paid sick leave

$1,000 Driver referral bonus

$1,000 Mechanic referral bonus

Job summary

MV Transportation is looking for a Reservationist in Redwood City, CA, to accept trip reservations from eligible passengers. The role involves answering passenger calls, providing necessary information, and maintaining accurate records in the customer database.

Qualified candidates must possess a high school diploma and demonstrate excellent decision-making and communication skills. Starting pay rate ranges from $23 to $24 per hour, with numerous benefits including healthcare and retirement plans.

Qualifications

• Able to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Reliable in attendance.

Responsibilities

• Answer passenger calls collecting all necessary trip information.
• Provide system information for current and new passengers.
• Maintain up to date passenger records in customer database.

Skills

Excellent customer service

Decision-making skills

Telephone speaking skills

Computer experience

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

Overview

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Responsibilities

MV Transportation is seeking aReservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Starting Pay Rate: $23 - $24/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays:8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.