Help Desk Support

MV Transportation; Kent (AL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

PPO Medical

Medical HSA

Dental

Vision

Telemedicine

FSA

Life

AD&D

LTD

STD

EAP

Critical Illness

Job summary

MV Transportation in Seattle seeks a Help Desk Support to deliver Tier 1-2 IT support in a transit environment. You will handle desktop, server, and network issues, support Trapeze and related applications, and maintain SLA compliance for operations.

The role requires active directory and networking know-how, hands-on imaging, MDM, VOIP, and a customer-focused approach. Onsite five days a week with benefits included, compensation starting at $37.80–$40.95 per hour.

Qualifications

• Proficiency with Trapeze transit software and related applications.
• Proficiency with Active Directory and networking.
• Experience supporting Windows 10-11, Server 2012/2016, and Microsoft Office applications.
• Proficiency in desktop imaging methodologies.

Responsibilities

• Provide Tier 1 and Tier 2 support for all users, including clients on transportation applications.
• Support desktop, server, and network infrastructure per SLA and corporate IT standards.
• Assist with cloud-based contact center environment with VOIP and softphones.
• Deploy MDT/MDM rollouts on Android devices and in-vehicle tablets.
• Maintain documentation for IT operations and software development.

Skills

Trapeze transit software

Active Directory

Networking

Windows 10-11

Server 2012/2016

Microsoft Office

Desktop imaging

Tools

VM/MDM tooling

Cloud-based VOIP/SDP

Job description

Overview

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Responsibilities

MV Transportation is seeking a SEATTLE-Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.

Responsibilities:

• Responsible for providing support to Trapeze, and Trapeze related applications such Viewpoint, Trip Broker, Passweb, and all other desktop applicable software suite. This is a top priority to understand and become an expert with transportation related aspects to help support the user base and the system environment to help improve operational metrics for King County.
• Responsible fordesktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop imaging, desktop security related rollouts in compliance with Corporate IT Standards, network maintenance, helpdesk tickets, disaster recovery and all other projects as assigned.
• Support of Cloud based Contact Center environment with VOIP and softphones.
• Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in-vehicle tablets, installation and configuration of DriverMate application installs, MDM rollouts on Android Devices, Administration of MDM application and rollouts.
• Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on transportation application and system related issues.
• Provide supportive roles for complex IT projects, users and outside vendors.
• Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches controlling and minimizing costs.
• Ensuring suitable documentation exists and is maintained for IT operations and software development.
• Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

Qualifications

Talent Requirements:

• Highly proficient with Trapeze transit software, and other transportation related applications is a MUST.
• Proficiency with Active Directory and networking.
• Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
• Thorough understanding of computers, servers, network, printer and peripheral hardware.
• Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
• Proficiency in desktop imaging methodologies.

Desired Qualifications:

• Excellent communication and decision-making skills.
• Experience with desktop, desktop imaging, server and network management tools.
• Experience with basic network devices including switches.
• Familiar with backup and disaster recovery.

Starting Pay Rate: $37.80 - $40.95/hour

Healthcare Benefits:

• PPO Medical
• Medical HSA
• Prescription
• Dental
• Vision (spouse and dependent children)
• Telemedicine
• FSA
• Life
• AD&D
• Group Accident
• LTD
• STD
• EAP
• Critical Illness
• Hospital Indemnity
• Substance Abuse Professionals programming

Paid Time Off:

• 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays:

• 8 paid holidays

More Generous Paid Sick Leave:

• 1 hour/per 30 hours for all FT employees

Other Compensation:

• $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
• $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.