IT Help Desk Support

Texas Health Care, PLLC; Fort Worth (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Texas Health Care, PLLC is seeking an IT Help Desk Specialist in Fort Worth, TX. You will handle initial inquiries, troubleshoot hardware, software, and network issues, and document all requests in Freshservice. You will manage procurement, inventory, and end-user access in Active Directory and email systems.

You will install, test, and maintain workstations and related equipment, support onsite AV systems, and participate in team meetings and after-hours on-call rotations as needed.

Formación

• Experience providing help desk support in a corporate setting.
• Familiar with Freshservice and AD management.
• Ability to troubleshoot hardware, software, and network issues.
• Strong communication and customer service skills.

Responsabilidades

• Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.
• Document, monitor, resolve, or escalate requests in Freshservice.
• Manage procurement and inventory tracking.
• Install, test, maintain, and troubleshoot end-user workstations and related hardware/software.
• Access management including creation and deactivation of end-user Active Directory and email accounts.
• Provide support for onsite business equipment, including conference and AV systems.
• Participate in help desk team meetings and after-hours on-call rotations.

Conocimientos

IT support

Customer service

Problem solving

On-call rotations

Herramientas

Freshservice

Active Directory

Descripción del empleo

Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.

Utilize Freshservice help desk system to document, monitor, resolve, or escalate incoming requests.

Manage procurement and inventory tracking.

Install, test, maintain, and troubleshoot CBO end-user workstations and interrelated hardware and software.

Access management including the creation and deactivation of end-user Active Directory, email, and various other personnel accounts.

Providing support for onsite business equipment, including conference and AV systems.

Actively participate as a member of the help desk team, including attendance at team and one-on-one meetings.

Participate in the after-hours on-call support rotation.