IT Help Desk Specialist - On-Call Support

Texas Health Care; Fort Worth (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Texas Health Care is seeking an IT Help Desk professional to handle initial inquiries by phone and email, troubleshoot hardware, software, or network issues, and document cases in the Freshservice system.

The role includes managing user access with Active Directory, supporting onsite equipment, and participating in after-hours on-call rotations as part of a collaborative help desk team.

Qualifications

• Provide initial help desk support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Assist with access management and user account provisioning.

Responsibilities

• Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.
• Document, monitor, resolve, or escalate requests in Freshservice.
• Manage procurement and inventory tracking.

Skills

Troubleshooting hardware/software/netw

Tools

Freshservice

Active Directory

Job description

Texas Health Care is seeking an IT Help Desk professional to handle initial inquiries by phone and email, troubleshoot hardware, software, or network issues, and document cases in the Freshservice system.

The role includes managing user access with Active Directory, supporting onsite equipment, and participating in after-hours on-call rotations as part of a collaborative help desk team.