IT Help Desk Support

Texas Health Care; Fort Worth (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Texas Health Care is seeking an IT Help Desk professional to handle initial inquiries by phone and email, troubleshoot hardware, software, or network issues, and document cases in the Freshservice system.

The role includes managing user access with Active Directory, supporting onsite equipment, and participating in after-hours on-call rotations as part of a collaborative help desk team.

Formación

• Provide initial help desk support via phone and email.
• Troubleshoot hardware, software, and network issues.
• Assist with access management and user account provisioning.

Responsabilidades

• Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.
• Document, monitor, resolve, or escalate requests in Freshservice.
• Manage procurement and inventory tracking.

Conocimientos

Troubleshooting hardware/software/netw

Herramientas

Freshservice

Active Directory

Descripción del empleo

Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.

Utilize Freshservice help desk system to document, monitor, resolve, or escalate incoming requests.

Manage procurement and inventory tracking.

Install, test, maintain, and troubleshoot CBO end-user workstations and interrelated hardware and software.

Access management including the creation and deactivation of end-user Active Directory, email, and various other personnel accounts.

Providing support for onsite business equipment, including conference and AV systems.

Actively participate as a member of the help desk team, including attendance at team and one-on-one meetings.

Participate in the after-hours on-call support rotation.