Desktop Support Specialist

Net2Source (N2S); Florham Park (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT services provider in Florham Park, NJ is searching for a technical support specialist. The role involves installing and maintaining desktop hardware and software, providing technical support to end users, and managing user accounts in Active Directory. Responsibilities also include routine maintenance, ticket resolution, and compliance with IT security policies. This position calls for a proactive individual with a passion for resolving technical issues and enhancing user experience.

Responsibilities

• Install, configure, and maintain desktop hardware, software, printers, and peripherals.
• Provide Tier 1 and Tier 2 technical support for end users via in-person, phone, and remote assistance.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Perform routine maintenance tasks, including updates, patches, and antivirus management.
• Monitor and resolve help desk tickets and document solutions in the ticketing system.
• Troubleshoot hardware, software, and network issues on desktops and laptops.
• Set up and deploy computers and mobile devices per organizational standards.
• Ensure compliance with IT security policies and procedures.
• Maintain inventory of hardware and software assets.
• Collaborate with network and system administrators for escalated issues or larger projects.
• Asset management and imaging.
• Assist with IT onboarding and offboarding processes for employees.

Job description

Description of Services

• Install, configure, and maintain desktop hardware, software, printers, and peripherals.
• Provide Tier 1 and Tier 2 technical support for end users via in-person, phone, and remote assistance.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Perform routine maintenance tasks, including updates, patches, and antivirus management.
• Monitor and resolve help desk tickets and document solutions in the ticketing system.
• Troubleshoot hardware, software, and network issues on desktops and laptops.
• Set up and deploy computers and mobile devices according to organizational standards.
• Ensure compliance with IT security policies and procedures.
• Maintain inventory of hardware and software assets.
• Collaborate with network and system administrators for escalated issues or larger projects.
• Asset management and imaging.
• Assist with IT onboarding and offboarding processes for employees.