08700C - Technician, End User Support

BakeMark; Pico Rivera (CA); Vor Ort; USD 28.000 - 41.000; Vollzeit

Zusammenfassung

BakeMark is seeking a dedicated IT Helpdesk Technician in Pico Rivera, CA to provide Tier 1–2 support for desktops, laptops, mobile devices and peripherals. You will troubleshoot OS, application, and network issues and help users resolve problems efficiently.

You will install, configure, and maintain hardware and software, manage user accounts (AD, email), respond to tickets, assist with onboarding/offboarding, and escalate complex issues to senior staff as needed.

Aufgaben

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Install, configure, and maintain hardware and software systems
• Manage user accounts, permissions, and access (e.g., Active Directory, email systems)
• Respond to help desk tickets and document resolutions in the ticketing system
• Assist with onboarding/offboarding of employees, including equipment setup
• Support basic network infrastructure (Wi-Fi, printers, switches)
• Escalate complex issues to senior IT staff when necessary

Kenntnisse

Technical support

Active Directory

Network troubleshooting

Hardware maintenance

Email administration

Ticketing systems

Jobbeschreibung

Summary:

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Install, configure, and maintain hardware and software systems
• Manage user accounts, permissions, and access (e.g., Active Directory, email systems)
• Respond to help desk tickets and document resolutions in the ticketing system
• Assist with onboarding/offboarding of employees, including equipment setup
• Support basic network infrastructure (Wi-Fi, printers, switches)
• Escalate complex issues to senior IT staff when necessary