IT Technician

Knapheide; Quincy (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Knapheide in Quincy, IL seeks an IT Help Desk Technician to provide first-level support for end users via the internal ticket system. The role involves hands-on desktop hardware/software fixes, PC and printer repairs, and on-call rotation outside normal hours.

You will install and configure Windows OS and applications, train users, and ensure systems are up to date with patches. Strong customer service and communication skills are essential.

Qualifications

• Excellent customer service attitude.
• Good written, phone and in-person communication skills.
• Desktop and laptop troubleshooting.
• Build and deploy PCs.
• Basic printer maintenance, repair and diagnostics.
• Understand and support common/modern applications (Windows, Office, etc...).
• Ability to maintain AV equipment.

Responsibilities

• Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Provide single point of contact for users reporting problems with computer operation.
• Troubleshoot reported hardware and software problems and perform repairs for PCs and printers.
• Install new PCs, printers, and software.
• Install, configure, and upgrade Windows OS and applications.
• Train end-users on devices and software.
• Administer the corporate PC antivirus program.
• System monitoring.
• Provide assistance to ensure all computers are up to date with patches and updates.
• Provide support to remote locations by phone and in person.
• Assist in developing standards for hardware and software used.
• Perform hands-on fixes at the desktop including software/hardware upgrades.

Skills

Customer service

Communication

Desktop troubleshooting

PC build & deployment

Printer maintenance

Windows/Office support

AV equipment maintenance

Tools

Help Desk Ticket System

Job description

Job Function/Purpose:

Responsible for supporting all areas of the company's PC's and peripheral devices. This position provides first level support to end users, using the internal Help Desk Ticket System, by researching and answering questions, resolving problems, and documenting the solution to the resolved problem. Problem resolution will include equipment repair and will require individual, hands‑on help. This position is part of an on‑call rotation and may require work outside of normal business hours.

Principal Activities:

• Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps
• Provide single point of contact for all users reporting problems with computer operation while performing their business function
• Troubleshoot reported hardware and software problems. Perform repairs for PC's and printers
• Install new PC's, printers, and software.
• Install, configure, and upgrade Windows O/S and applications running on Windows
• Train end-users on the use of devices and software
• Administer the corporate PC anti-virus program
• System Monitoring
• Provide assistance to ensure all computers are up to date with patches and updates
• Provide support to our remote locations by phone and when necessary in person
• Assist in the development of standards for the type of computer hardware and software used. Ensure standards are followed
• Perform hands‑on fixes at the desktop, including installing and upgrading software, installing hardware, and configuring systems and applications

Knowledge/ Skills:

• Excellent customer service attitude
• Good communication skills written, phone and in person.
• Desktop and laptop troubleshooting
• Build and deploy PCs

• Basic printer maintenance, repair and diagnostics
• Understand and support common/modern applications (Windows, Office, etc...)
• Ability to maintenance AV equipment