IT Help Desk Specialist – Windows & VTC Support (Onsite)

Chenega Agile Real Time Solutions, LLC; Norfolk (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Chenega Services & Federal Solutions, a Chenega Professional Services’ company, seeks an IT Customer Service Support Specialist (Help Desk) to deliver end-user technical support for Navy COMOPTEVFOR. The role covers Windows workstations, Office 2019+, AD administration, VTC support, asset issuance, and security-compliant duties.

The position requires a Secret security clearance, 3+ years in customer service support, strong communication, and the ability to handle multiple tickets in a fast-paced

Qualifications

• 3+ years of experience in Customer Service Support.
• Experience configuring and maintaining Windows 10/11 workstations.
• Experience installing and supporting Microsoft Office 2019 or higher.
• DCWF Foundation Qualifications: Associate degree or relevant certifications (A+/Network+/Security+).

Responsibilities

• Provide technical end-user support for computers, applications, systems, devices, printers, access, and hardware.
• Identify and resolve moderate-complexity technical problems.
• Respond to phone, email, and online ticket requests.
• Document, track, and monitor issues using ticketing systems; coordinate with other teams as needed.
• Perform hardware/software installations and updates; conduct Windows imaging and cloning.
• Provide VTC support and assist users with VTC calls.
• Create/modify Microsoft Active Directory user accounts.
• Issue Government-reviewed IT assets to OPTEVFOR personnel and manage returns.
• Provide monthly status reports and updates on progress.

Skills

Customer Service

Windows 10/11

Office 2019+

Active Directory

VTC systems

Communication

Teamwork

Cybersecurity qualifications (DCWF)

Education

Associate degree or higher

CompTIA A+/Network+/Security+

Tools

Windows imaging

Ticketing systems

Job description

Chenega Services & Federal Solutions, a Chenega Professional Services’ company, seeks an IT Customer Service Support Specialist (Help Desk) to deliver end-user technical support for Navy COMOPTEVFOR. The role covers Windows workstations, Office 2019+, AD administration, VTC support, asset issuance, and security-compliant duties.

The position requires a Secret security clearance, 3+ years in customer service support, strong communication, and the ability to handle multiple tickets in a fast-paced