VIP IT Help Desk Analyst: Windows/M365 Expert

Njvc LLC; Arlington, Northern (VA, KY); Hybrid; USD 55,000 - 73,000; Full time

Job summary

Chenega MIOS is seeking a VIP Help Desk Analyst to provide on-site and remote IT support for VIP federal personnel in Arlington, VA. The role focuses on high-quality customer service, rapid problem resolution, and adherence to SLAs across Windows, M365, and network services.

Ideal candidates hold DoD IAT Level II and TS eligibility, with a bachelor’s or higher (or an associate with 2+ years of relevant experience).

Qualifications

• Expert-level troubleshooting of Windows OS and Office/M365
• Experience supporting VIP staff and senior leaders
• Proficiency with JIRA/Jira Service Management for ticketing workflows
• Experience interfacing with high-level government staff
• Ability to learn new technologies quickly in dynamic environments
• Active Directory management
• Proactive issue identification and resolution
• Excellent client-facing communication and collaboration skills

Responsibilities

• Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on-site technical support for VIP hardware, peripherals, software, AV display systems, and wireless technologies.
• Provide IT customer technical support on Windows OS, M365, and network services.
• Schedule and coordinate desk-side support for software installation or hardware/software break/fix activities.
• Assist with management of VIP assets, peripherals, and user accounts.
• Investigate and resolve connectivity issues related to VIP IT equipment.
• Document changes in Jira Service Management to keep asset and configuration info up to date.
• Other duties as assigned

Skills

Windows 11

M365 Suite

JIRA Service Management

VIP support

Active Directory

Communication skills

Education

Bachelor's degree or higher

Associate degree + 2+ years experience

Tools

JIRA

Job description

Chenega MIOS is seeking a VIP Help Desk Analyst to provide on-site and remote IT support for VIP federal personnel in Arlington, VA. The role focuses on high-quality customer service, rapid problem resolution, and adherence to SLAs across Windows, M365, and network services.

Ideal candidates hold DoD IAT Level II and TS eligibility, with a bachelor’s or higher (or an associate with 2+ years of relevant experience).