IT Help Desk Specialist - Tier 1 Support

Kforce Inc; Lehi (UT); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision insurance

HSA

FSA

401(k)

Life, disability & ADD insurance

Paid time off

Zusammenfassung

Kforce Inc. is seeking a motivated Tier 1 IT Support Technician in Utah Valley, UT to provide end-user support across multiple environments. You will be the first contact for technical issues, supporting workstation, mobile devices, and Microsoft 365 technologies.

Responsibilities include troubleshooting hardware and software, supporting devices, onboarding/offboarding, device imaging, and maintaining docs. Travel between local offices may be required as part of the role.

Qualifikationen

• 1+ years of help desk, desktop support, or end-user support experience.

Aufgaben

• Troubleshoot and resolve hardware, software, and end-user support requests.
• Support laptops, desktops, mobile devices, printers, and peripherals.
• Assist with Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and MFA support.
• Perform onboarding and offboarding activities, including account provisioning and device setup.
• Image, deploy, and configure new devices.
• Create and maintain technical documentation and knowledge base articles.
• Escalate complex issues with clear and thorough documentation.
• Track hardware and software assets and maintain accurate records.
• Provide support for office and operational users across multiple locations.

Kenntnisse

Customer service

Communication

Documentation

Ticket management

Tools

Windows OS

macOS

Microsoft 365

Jobbeschreibung

Kforce Inc. is seeking a motivated Tier 1 IT Support Technician in Utah Valley, UT to provide end-user support across multiple environments. You will be the first contact for technical issues, supporting workstation, mobile devices, and Microsoft 365 technologies.

Responsibilities include troubleshooting hardware and software, supporting devices, onboarding/offboarding, device imaging, and maintaining docs. Travel between local offices may be required as part of the role.