Tier 1 Support

Kforce Inc; Lehi (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life, disability & ADD insurance

Paid time off

Job summary

Kforce Inc. is seeking a motivated Tier 1 IT Support Technician in Utah Valley, UT to provide end-user support across multiple environments. You will be the first contact for technical issues, supporting workstation, mobile devices, and Microsoft 365 technologies.

Responsibilities include troubleshooting hardware and software, supporting devices, onboarding/offboarding, device imaging, and maintaining docs. Travel between local offices may be required as part of the role.

Qualifications

• 1+ years of help desk, desktop support, or end-user support experience.

Responsibilities

• Troubleshoot and resolve hardware, software, and end-user support requests.
• Support laptops, desktops, mobile devices, printers, and peripherals.
• Assist with Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and MFA support.
• Perform onboarding and offboarding activities, including account provisioning and device setup.
• Image, deploy, and configure new devices.
• Create and maintain technical documentation and knowledge base articles.
• Escalate complex issues with clear and thorough documentation.
• Track hardware and software assets and maintain accurate records.
• Provide support for office and operational users across multiple locations.

Skills

Customer service

Communication

Documentation

Ticket management

Tools

Windows OS

macOS

Microsoft 365

Job description

Responsibilities

Kforce has a client that is seeking a Tier 1 Support in Utah Valley, UT. Summary: We are seeking a motivated IT Support Technician to provide end-user support across multiple office and operational environments. This role serves as the first point of contact for technical issues and is responsible for keeping employees productive while supporting workstation, mobile device, and Microsoft 365 technologies. Responsibilities:

• Troubleshoot and resolve hardware, software, and end-user support requests
• Support laptops, desktops, mobile devices, printers, and peripherals
• Assist with Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and MFA support
• Perform onboarding and offboarding activities, including account provisioning and device setup
• Image, deploy, and configure new devices
• Create and maintain technical documentation and knowledge base articles
• Escalate complex issues with clear and thorough documentation
• Track hardware and software assets and maintain accurate records
• Provide support for office and operational users across multiple locations

Requirements

• 1+ years of help desk, desktop support, or end-user support experience
• Experience supporting Windows and macOS environments
• Familiarity with Microsoft 365 administration and user support
• Strong customer service and communication skills
• Excellent documentation and ticket management habits
• Ability to travel between local office locations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.