IT Systems Technician: Frontline Endpoint & ITSM Support

Karman; West Valley City, Northern (UT, KY); Hybrid; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Health Savings Account (HSA) with公司贡献

Flexible Spending Accounts (FSA)

Company‑paid life and AD&D insurance

Short‑and long‑term disability

Job summary

Karman Space & Defense is hiring for a full-time IT Help Desk Technician in West Valley City, UT. You will provide Level 1 support across sites, deploy and maintain devices, support Microsoft 365, and maintain assets and documentation for secure, standardized technology services in a fast-moving aerospace/defense environment.

You will triage and resolve incidents, assist with onboarding, and follow security, audit, and compliance practices while reporting to the Director of IT.

Qualifications

• High school diploma or equivalent.
• 1–3 years of IT help desk, desktop, or field support experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge: Wi‑Fi, Ethernet, VPN, DNS, DHCP, IP.
• Experience with ticketing systems and clear documentation.
• Strong customer service and ability to follow procedures and escalate appropriately.
• Ability to manage multiple priorities.

Responsibilities

• Triages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk-up, and remote support; documents clearly and contributes to the knowledge base.
• Images, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop‑floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health.
• Provides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, OneDrive sync, and SharePoint access; escalates complex access, compliance, or configuration issues.
• Delivers hands‑on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop‑floor workstations, and network-connected devices; performs basic troubleshooting for local connectivity, Wi‑Fi, cabling, phones, and end‑user access; supports onboarding of acquired/new sites and rapidly escalates site‑impacting incidents.
• Maintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization; supports audits and reconciliation.
• Follows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes–Oxley (SOX), audit, and cybersecurity readiness.
• Identifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control.

Skills

Windows 10/11

Microsoft 365

Customer service

Documentation

Multi-tasking

Education

High school diploma

Associate degree (preferred)

Tools

ServiceNow

Jira Service Management

Freshservice

Zendesk

Job description

Karman Space & Defense is hiring for a full-time IT Help Desk Technician in West Valley City, UT. You will provide Level 1 support across sites, deploy and maintain devices, support Microsoft 365, and maintain assets and documentation for secure, standardized technology services in a fast-moving aerospace/defense environment.

You will triage and resolve incidents, assist with onboarding, and follow security, audit, and compliance practices while reporting to the Director of IT.