IT Help Desk Specialist — Tableau & Salesforce

General Dynamics - IT

Washington (District of Columbia)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

General Dynamics - IT is hiring a Support Assistant to provide help desk support to end users of government information systems, including Tableau and Salesforce. You will identify, triage, and resolve issues, performing Tier 1 support and escalating as needed.

The role requires a BA/BS in computer science or related field and 2+ years in technical customer support, with strong customer service and analytical skills. On-site DC location with potential shift hours.

Qualifications

BA/BS in computer science or related field with 2+ years in technical customer support.
Exceptional customer service and strong interpersonal skills.
Experience with Tableau and ability to troubleshoot data issues.

Responsibilities

Provide responsive, consistent, and reliable help desk support to a government information systems user base.
Deliver Tier 1 support and escalate to development/ops teams when needed.
Resolve access issues, process name changes, and update email information for system access.
Troubleshoot end-user issues across designated platforms and triage to resolver groups as needed.
Log all help desk requests into a ticketing system and track progress.
Collaborate with cross-functional teams to identify and resolve issues.
Plan and execute IT projects as directed by the IT manager.
Assist new and existing users with access to systems and databases via email and the Service Console.