Remote Tier-1 IT Help Desk Specialist

GD Information Technology, Inc.; United States; Remote; USD 41,000 - 52,000; Full time

Job summary

GDIT is hiring a Support Assistant to provide help desk support for government information systems, including Tableau and Salesforce. You will identify, triage, and resolve or elevate issues and manage user access across platforms.

The role requires a BA/BS in CS or related field with 2+ years in technical customer support and excellent interpersonal skills. Remote options and full-time hours support a flexible IT environment.

Qualifications

• Requires a BA/BS degree in computer science or related field and 2+ years of customer support experience in a technical environment.
• Exceptional customer service skills are required.
• Strong interpersonal skills for communicating with internal and external personnel at all levels.
• Strong analytical and problem-solving skills.
• Familiarity with Tableau and its functions.
• Ability to multi-task and work independently with minimal supervision.
• Ability to keep sensitive information protected.
• Ability to take direction and remain detail oriented.
• Requires an existing T4 Public Trust or the ability to obtain one.

Responsibilities

• Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
• Provide Tier 1 support for customer support requests and elevate to development and operations teams when appropriate.
• Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
• Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
• Log all support requests from help desk inquiries into a ticketing system.
• Work effectively with cross-functional teams to identify and resolve issues.
• Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.
• Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console.

Skills

Customer Support

Microsoft Office

SOP

Troubleshooting

Working Independently

Education

BA/BS in CS or related field

Tools

Tableau

Salesforce

Job description

GDIT is hiring a Support Assistant to provide help desk support for government information systems, including Tableau and Salesforce. You will identify, triage, and resolve or elevate issues and manage user access across platforms.

The role requires a BA/BS in CS or related field with 2+ years in technical customer support and excellent interpersonal skills. Remote options and full-time hours support a flexible IT environment.