Federal Help Desk Specialist - 24/7 Onsite Support

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Presencial; USD 63.783.000 - 82.380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Health and wellness packages

Internal mobility team

Professional growth opportunities

Paid education and certifications

Onsite work environment

Paid vacation and holidays

Descripción de la vacante

General Dynamics Information Technology, Inc. seeks a Help Desk Specialist to deliver 24x7 service desk support for a Federal customer in Washington, DC.

The role will operate onsite near Gallery Place Metro Station, reporting to the Service Desk Manager or Shift Lead, and resolve incidents via ServiceNow with a focus on security and usability. The ideal candidate has at least 4 years of related experience, US citizenship, and the ability to obtain a public trust.

Formación

• Technical background required.
• Experience on service desk teams supporting IT services (Desired).
• Experience with ticketing systems (Remedy, SCSM, ServiceNow, etc.) (Desired).
• Ability to resolve technical issues with minimal supervision.

Responsabilidades

• Provide user support and customer service on company supported computer applications and platforms.
• Use a ticketing system to document and create all incoming Incidents and Service Requests, troubleshoot issues and advise on action.
• Ensure prompt resolution of issues and escalate to Tier 2 or shift lead when needed.
• Track issues to closure and respond to user requests via phone and email.

Conocimientos

Microsoft Office

Service Desk

Ticketing Systems

Educación

Associates degree

Technical degree

Herramientas

ServiceNow

Remedy

SCSM

Descripción del empleo

General Dynamics Information Technology, Inc. seeks a Help Desk Specialist to deliver 24x7 service desk support for a Federal customer in Washington, DC.

The role will operate onsite near Gallery Place Metro Station, reporting to the Service Desk Manager or Shift Lead, and resolve incidents via ServiceNow with a focus on security and usability. The ideal candidate has at least 4 years of related experience, US citizenship, and the ability to obtain a public trust.