Remote Help Desk Specialist — Tableau & Salesforce

General Dynamics Information Technology, Inc.; Washington (District of Columbia); A distancia; USD 41.000 - 52.000; Jornada completa

Descripción de la vacante

General Dynamics Information Technology, Inc. is seeking a Support Assistant to provide help desk support for government information systems, including Tableau and Salesforce.

You will identify, triage, and resolve or escalate issues to ensure mission-critical operations run smoothly. The role requires a BA/BS in computer science or related field with 2+ years in customer support, plus strong communication and problem-solving skills.

Formación

• Requires a BA/BS degree in computer science or related field along with 2+ years of customer support experience in a technical environment.
• Exceptional customer service skills are required.
• Strong interpersonal skills for communicating with internal and external personnel at all levels.
• Strong analytical and problem-solving skills.
• Familiarity with Tableau and its functions.

Responsabilidades

• Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
• Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.
• Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
• Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed.
• Log all support requests from help desk inquiries into a ticketing system.
• Work effectively with cross-functional teams to identify and resolve issues.
• Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.
• Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console.

Conocimientos

Customer Support

Microsoft Office

SOP

Troubleshooting

Independent Work

Educación

BA/BS in Computer Science or related field

Herramientas

Tableau

Salesforce

Descripción del empleo

General Dynamics Information Technology, Inc. is seeking a Support Assistant to provide help desk support for government information systems, including Tableau and Salesforce.

You will identify, triage, and resolve or escalate issues to ensure mission-critical operations run smoothly. The role requires a BA/BS in computer science or related field with 2+ years in customer support, plus strong communication and problem-solving skills.